Frequently Asked Questions

ARRA certified, Team Chart Concept (TCC) is a fully-integrated practice management and EHR system. TCC is a proven solution, helping ambulatory solo-providers, medium clinics and hospital owned groups manage their practices.

TCC promotes:

• Maximized workflow
• Efficient communication
• Reduction of overall administrative costs; and
• Compliance with government regulations

Using TCC, you can practice medicine the way you want to, devoting more time to your patients. Designed by physicians for physicians, TCC dynamically adapts to your specific needs and complements how your practice functions.

Whatever your area of specialty, Ulrich Medical can provide professional support services for your practice. Our clients consist of:

• Doctors (all specialties)
• Medical Providers
• Non-medical Providers
• Urgent Care Clinics
• Therapists
• Medical Practitioners
• Nurse Practitioners
• Physician Assistants

We provide medical billing services for ALL specialties; however, we do specifically specialize in the following disciplines:

• Dermatology
• Family Practice
• Internal Medicine
• General Surgery
• OB/GYN
• Physical Therapy

Team Chart Concept is the first EHR in the United States to successfully report cancer cases in real-time to a cancer registry. Ulrich Medical collaborated with Paducah Dermatology, the Kentucky Health Information Exchange, the Kentucky Regional Extension Center, the Kentucky Cancer Registry, as well as the Centers for Disease Control and Prevention to provide complete, timely and accurate data needed to combat cancer.

TCC can also interface to medical systems that are HL7 compliant, including:

• Clinics
• Imaging centers
• Laboratories; and
• Hospitals

TCC can directly import data from medical devices that offer information in a flat file format with a unique patient identification number. Ulrich Medical will make every effort to interface to any medical device or system that supports some sort of data interchange. Additional fees may apply.

TCC is HIPAA compliant. The Team Chart Concept supports all electronic file formats (ASCII Xl2) for submission and reception of healthcare information. TCC also supports all requirements related to the privacy of information within TCC and the encryption of that information when shared with authorized medical facilities outside of your organization. The HIPAA standard is ever-changing, and Ulrich Medical will continue to be HIPAA compliant as new regulations are announced.

Team Chart Concept offers several different levels of security, protecting sensitive information:

• A Windows username and password is required to log on to the network and run TCC.
• A TCC username and password is required to access information in TCC.
• Departments are assigned to each user within TCC control who can create and/or access information.

These measures ensure that only authorized users view information within TCC.

Our team of experts will help scan your old charts, as well as paper documents from outside sources, in TCC for easy access. By storing all information in TCC, all patient information is immediately accessible and available for review by any authorized personnel.

Typically, smaller practices are fully operational in two to three months. Practices of 10 or more providers may require additional time.

Several factors influence the time frame:

• Installation of hardware
• Delivery of setup information
• Approval from clearinghouse
• Adherence to training schedule
• Completion of provider templates

The success of Team Chart Concept depends on the quality of your hardware and networking ability. If your computers meet Ulrich Medical’s minimum specification, they may be useable. This, however, is best handled on a case-by-case basis.

You may purchase hardware from the vendor of your choice. Ulrich Medical strongly prefers to be involved in the purchase and support of the hardware. Typically, customers who allow Ulrich Medical to assist in the purchase of their hardware enjoy a smoother transition and better support.

Our seasoned project manager(s) and trainer(s) will develop a plan to fit your office’s needs. Training can be accomplished online, onsite or with a combination. Each person requires a minimum of 10-15 hours of training. Financial staff members usually require up to 20 hours of training.

Your entire staff will learn how to use Team Chart Concept, as well as different approaches to each job, enhancing workflow.

Our customer support is ongoing—our support team stands ready to offer customers the attention they deserve.